INSLAW's customer support extends beyond
implementation services to include a comprehensive Software
Support program designed to ensure that users and systems staff
are effectively using the capabilities of the INSLAW software in
Subscribers to INSLAW's Software Support program
have access to INSLAW's Customer Support Help Desk, which
subscribers may call to request assistance in using the INSLAW
application or to report system problems.
INSLAW's Help Desk is staffed by Customer Support
specialists with expertise in all aspects of INSLAW's software.
These specialists work closely with INSLAW's software engineers
and business analysts to respond to customer inquiries and
INSLAW's Software Support program entitles users to
periodic releases of the licensed software containing
enhancements in ease of use, efficiency of operation and
functionality, and corrections to any latent defects discovered
and corrected by INSLAW since the previous release.